
McDonald's and the Art of Customer Happiness
I ordered in from McDonald's last night. FYI, I hadn&…
I ordered in from McDonald's last night. FYI, I hadn&…
Let's begin with a couple of observations: A human needs about eig…
For someone who enjoys strategy games, both virtually and in reality, …
I sat on a fisherman’s bench before the choppy waters of the Arabian S…
Beginnings are good. Right? Over the years, I've transition…